Frequently Asked Questions

Membership Questions

How can I become a member?

It’s easy. All you need to do, is go to the new member registration fill out a quick form, and hit the submit button at the bottom of the form. Your new member confirmation will be emailed to you immediately. Once this is complete, you’re on your way to trying new products and influencing products being developed to meet your interests and lifestyle.  You’ll also be instantly eligible to enter into contests and surveys while earning valuable member points, which can be redeemed for rewards

Does it ever cost me anything to join?

No, in fact you receive incentives for participating with Trialsize. You may wish to purchase products from companies, which have given you special offers or samples, but these transactions take place independently of Trialsize.

What if I need to change my address, e-mail address, etc?

Simply log onto the update my profile page, enter your user name and password and you may change any information you may previously have entered. This helps us to better serve you when we have updated information in your profile.

What if I can’t remember my password?

There are several ways to retrieve your password. First, you can refer to your hint, such as your first pet’s name. Also, by visiting the member registration area on our welcome page and you can opt to have your password sent to you by email. If you use multiple email addresses, be sure to use the one you used to sign up with because that’s where the password is sent.

What do you do with the information I provide you?

The information we receive from each of our members is stored in our proprietary database. The information is used to determine which of our members is most likely to be interested in participating in a product study. This information will be used to make our future marketing efforts more efficient and with your permission, it may also be used by our marketing partners to bring you offers of interest. Please refer to our privacy policy for more detail.

If I live outside of the United States, can I still participate?

Yes. Some manufacturers are interested in learning more about our members outside of the United States. In addition, members who live outside of the United States are always eligible to participate in contests, and access content throughout Trialsize. Please note however, that all monetary prizes awarded to members are granted in US dollars.

I received an error message when I tried to register.

If you entered a comma or colon or period, etc. after or between information in the registration fields, you’ll see a message with “syntax error” in it appear on you window. Another possibility, although rare, is the Internet server may be experiencing technical difficulty. In this case you may see a message stating that a page cannot be displayed. If you are still having trouble registering, please contact us at customer care and a specialist will reply by email to assist you within 24 hours.

How do I cancel my membership?

If at any time you wish to cancel your membership on Trialsize, simply send an email to our customer care department stating your intention. You will be notified with a confirmation within 24 hours that your membership has been cancelled.

Contests / Surveys / Product Studies / Member Rewards Programs

How often can I participate in a contest?

You may participate in any single contest only one time, but you may participate in every contest available on your screen. Simply go to the contests area to participate and earn valuable member rewards.

How do I know if I was a contest winner?

All contest winners are notified by email. Winners have two weeks to claim their prizes. When you are notified, you are asked to confirm receipt of the email, along with notification of prize acceptance by replying to the original email sent to you. Information displayed to those who request winner information will be member initials, city and state (for example, B.L. of Hartford, CT is the winner of a $50 gift certificate). In order to protect your privacy, we will not publish full names or personal contact information.

How long does it take to complete a survey?

Surveys should take no more than about 10 or 15 minutes to complete. Some surveys take a little longer than others. Trialsize recognizes the fact that we’re fortunate to have you as a member and that your time is valuable. With that in mind, the longer surveys will normally credit your member rewards balance with higher point totals than shorter surveys.

Is there any way for me to be notified about new surveys?

Yes. As our members participate in various contests, they become eligible to participate in surveys. Survey participants will be invited by email.

How often can I participate in a product study?

Product study participants are chosen based upon responses to the survey questions. Manufacturers have a tendency to choose product study participants for a variety of different reasons, for example, to reach their target customers. Other times they want to reach people who don’t appreciate their products. Sometimes members try to answer questions the way they think they should, instead of expressing their true opinions. Unfortunately, the manufacturers may have been looking for something other than what seemed to be implied throughout the survey questions. Being honest with your answers is the best way to increase your odds of being selected for a product study.

How do I receive product samples?

Different product manufacturers may have different mailing requirements. Once you’ve qualified to participate in a product study, a sample of the product is sent to the address you registered on your member registration form. If you need to update your profile, simply visit the update my profile section on the welcome page.

Did you receive my survey?

Once you’ve completed a survey, click on the submit button at the bottom of the page and a screen will pop up thanking you for participating. This screen verifies that we have received your survey and that your member points are being credited to your member rewards balance.

What are member points used for?

Trialsize continually reviews the member rewards program to provide you the best possible rewards program. Currently, your member rewards can be used to enter you into grand prize drawings, held once a year. This provides ample time for all of our members to build their rewards balances. Our grand prize winners have the opportunity to either select the prize shown as our grand prize or take the cash equivalent.

How do I redeem my member points?

Under our current member rewards program, your points are used to participate in Grand Prize drawings. Members whose point balances have reached a certain number will automatically be entered into the grand prize drawing. In time, we’ll offer new ways to redeem your points with other reward programs. Please check this site regularly for announcements about our new programs.

What is an online panel group?

You’ve probably heard the term “focus group” before. An online panel group is an Internet-based focus group where you participate in the comfort and convenience of your home. Members who are invited to participate in these online panel groups are asked a series of questions through a chat room forum. Led by professional moderators, programs are fun and interesting. Results from the panel study are published for all participants to review. these groups honor the rights of members who are invited to participate [such as? Is it just profanity? I took that out because it started looking un-fun]. Participants who violate the rights of other members will not be invited to return to Trialsize.

How do I participate in an online panel group?

You will be invited to participate based upon your responses to surveys, which are regularly posted on Trialsize. When you are invited to participate in an online panel group, you are emailed instructions and a private web address designated exclusively for panel group participants.

How long does it take to receive a sample?

Depending upon the manufacturer’s requirements, you’ll receive a sample within 3 weeks—and generally you’ll receive it within a couple days. After completing a contest some members are invited to receive a sample product. This sample product is sent with the anticipation that the recipient will participate in a follow up product survey. If you have replied to an email invitation and still have not received the sample after 3 weeks, please contact our customer care department right away.  Our delivery methods vary based upon manufacturer requirements.

How long does it take to receive a prize?

You are notified by email when you win. This email states your name, the contest you’ve won, and requests confirmation by asking a simple question from your member profile. If you believe you may have won but didn’t receive an email, please contact our customer care department. Winners have 2 weeks to reply to the email. Prizes are mailed within one week of confirmation.

I didn’t receive my product sample, was it sent?

We use USPS CASS certified software to verify the address of our members. If the CASS software did not recognize your address, there may be a delay in getting the product sample to you. If your address has been flagged as invalid, we will contact you by email to let you know. This can happen for a variety of reasons (for example, you may have moved into a new development that is not yet listed in the USPS database). Quarterly updates are made for this software, so it may only be a short-term concern. If the problem persists, we will make every effort to see that you receive those products you’ve requested.

Miscellaneous

What if I have a concern or complaint? To whom can I speak?

Trialsize is committed to providing you the quality service you expect to receive. If at any time you feel that we are failing to meet your expectations, please help us to improve our service for you. Email us at customer care and a service representative will contact you back within 24 hours to address your concern. Thank you.

Trialsize is committed to providing all of its clients, members and visitors a quality service, which respects the rights of everyone who participates on our site. We’ve employed an 8 Point Ethical Standards Code, which guides our company’s decision making:

1. Never knowingly do or cause harm to anyone who visits our site.
2. Never knowingly participate in a conflict of interest without interested parties first being notified.
3. Disclose all use of information to our members in our Privacy Policy regarding their participation on Trialsize.
4. Avoid ALL false and misleading advertising.
5. Never use high-pressure, manipulating or misleading sales tactics.
6. Treat members, clients and suppliers fairly.
7. Be aware of regulations related to Internet marketing and observe all legal and ethical practices.
8. Honor our member requests not to send, share or sell information without prior consent

Thank you for choosing to be a member on Trialsize.com!